Booking conditions and general rules

These terms and conditions apply to ticket purchases and travel with Ohsabanan. By purchasing a ticket, you accept the terms and conditions below.

Tickets for Summer Traffic and Ohsabanan Days are sold on site at the station, subject to availability. Tickets for other events can only be booked via our website.
Ohsabanan does not apply any right of withdrawal and does not refund purchased tickets.
Rebooking to another departure can be done subject to space availability.

At special events such as the Glass Train, the Music Train and the Santa Train, it is not permitted to bring strollers or dogs.
During summer traffic and Ohsabanan days, strollers and dogs are allowed, subject to space.
Travelers with dogs are responsible for ensuring that the dog is always on a leash during their visit to the Ohsabanan Line.

Ohsabanan has a zero tolerance policy towards alcohol. It is prohibited to bring or consume alcohol on board or within the Ohsabanan area during public events.
It is also not permitted to consume or possess non-alcoholic alternatives to alcoholic beverages (e.g. non-alcoholic beer, cider) or carry packaging that could be confused with this.
The only exception is during the Music Train, where Ohsabanan can serve non-alcoholic beer.
Ohsabanan has the right to reject travelers who do not respect these rules.

It is absolutely forbidden to enter the track area.
Travelers must follow the staff's instructions throughout their stay on the Ohsabanan Line.

Ohsabanan is not responsible for delays or cancellations due to circumstances beyond Ohsabanan's control.
In the event of fire risk, mechanical damage or illness, steam locomotives can be replaced with diesel locomotives.
Travelers are responsible for their own belongings.

When booking, personal data is processed in accordance with applicable data protection legislation (GDPR).
The information is only used to administer the booking and carry out the trip.